FREQUENTLY ASKED QUESTIONS
Are your watches, bracelets, and straps water proof?
Yes they are! All of our timepieces, bracelets and accessories are tested to be up to 3 ATM water resistant. However, to keep your genuine Italian leather band or steel mesh strap in the best condition, try to avoid getting it too wet or it may cause damage.
Are the straps on your watches interchangeable?
Yes. All current Camilla Rose watches feature a unique interchangeable strap system where you can take off watch bands and switch them easily without any tools! You can also attach aftermarket bands if you feel the need to as well. With this system your watch will be a perfect fit for every occasion. Our straps are sized at 20mm in width.
The diagram below explains how to change the straps:
I have the mesh band watch, how do I adjust the size to fit me?
Sure thing, easy! Follow the diagram below to resize your mesh band to be the perfect fit for your wrist. The process really is that simple!
How long is the warranty on Camilla Rose watches?
Each Camilla Rose timepiece includes a 12 month international warranty for your ultimate peace of mind. More information on the warranty
How long is my order going to take to arrive?
Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We want you and your order to be together as soon as possible, though, so we make every effort to ensure this happens! Our shipping policy goes into more detail on this. We offer FREE "next-day delivery" Express postage Australia wide and standard free shipping for international shipping. If you need very urgent express international delivery please write to our support team and we will take care of you.
Does Camilla Rose Ship internationally?
Absolutely. If you can read this, chances are that we ship to you. Check our Shipping Policy for the specifics. Any issues during the checkout process should be forwarded to Support@camillarose.co so that we can take care of them right away.
Will duties apply when shipping internationally?
Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Camilla Rose out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.
If the watches are too small or too big can I get a refund and return my watch?
For sizing issues, there are no refunds or returns because all relevant measurements are stated on the product descriptions. If you change your mind about the watch you're allowed to return it for an immediate full-refund either in store credit or money depending on your situation. Returns only valid if it arrives back to Camilla Rose in the same perfect condition as which it left (within 14 days).
How much does shipping cost for my order?
For orders under $40 there is a standard shipping charge applied at checkout, and all watches ship free worldwide, or orders above $40. Any promotions or announcements indicating free shipping only apply to orders above $40.
Do you sponsor brand ambassadors?
Absolutely! We love to build a raving fanbase and if you are someone with a significant social media following please reach out to us and we would love to sponsor you so we can spread the word about the Camilla Rose movement! Please feel free to email us or use the contact us form on our website.